Acceptable Use Policy | Crawlux Service Rules

How Crawlux expects you to use the service.

Clear rules, clear consequences and a clear appeal path. This policy covers prohibited actions, violation severity, enforcement procedures and how to report abuse.

AUP key facts

Prohibited categories

Seven categories of action are prohibited on Crawlux. Each category groups specific behaviors with consistent enforcement treatment. Violation severity within each category determines the consequence.

  1. Illegal content
    Submitting domains hosting content illegal in the relevant jurisdiction. Includes fraud schemes, illicit financial services and content promoting illegal activity.

  2. Malware and phishing
    Submitting domains known to host malware, phishing pages or other harmful executable content. Crawlux does not audit known malicious domains.

  3. Harassment and harm
    Using the service to harass, defame, intimidate or otherwise harm individuals or organizations. Includes weaponizing audit findings against private individuals.

  4. Reverse engineering
    Attempting to reverse-engineer the audit engine, extract proprietary calibration data or replicate the methodology in unauthorized form.

  5. Unauthorized resale
    Reselling Free or Pro tier audits as your own without explicit white-label authorization. Team tier supports authorized white-labeling.

  6. Limit circumvention
    Attempts to bypass rate limits, tier restrictions or billing controls. Includes multiple-account creation to extend free tier benefits.

  7. Systematic scraping
    Scraping crawlux.com beyond normal browser use, automating dashboard interactions or extracting data through unauthorized means.

  8. Authorization required
    Submitting domains where authorization is required and you do not have it. Public commercial websites are fine; private or internal domains may not be.

  9. Spam and unsolicited use
    Mass-submitting domains for promotional purposes, or using the service to generate content for spam outreach campaigns.

Violation severity table

Violation type Consequence Notes
First-time minor violation Warning Email warning with 7 days to remedy. No further action if remedied within window.
Repeated minor violations Suspension Account suspended for 30 days. Audits already paid for are honored after suspension lifts.
Limit circumvention Suspension 30 to 90 day suspension depending on scope. Multi-account creation triggers immediate suspension across all linked accounts.
Unauthorized resale Suspension 30 day suspension on first offense. Permanent termination on repeat. Team tier white-label is the authorized resale path.
Reverse engineering Termination Permanent account termination. Civil action may follow for serious cases involving proprietary data extraction.
Harassment Termination Permanent termination. Reports forwarded to relevant authorities where harm to identifiable individuals occurred.
Illegal content Immediate Immediate permanent termination without warning. Reported to relevant authorities as required by law.
Fraud or payment abuse Immediate Immediate permanent termination. Stripe fraud reports filed. Outstanding balances pursued via legal channels where applicable.
Malware or phishing submissions Immediate Immediate permanent termination. Audit cancelled. Reports filed with security threat databases.

Enforcement process

How the abuse and enforcement system actually works. Four steps from detection through final decision. The process is the same whether the violation was reported by a user, detected by automation or flagged by a partner.

  1. Detection
    Violations are detected through three channels: automated abuse detection (rate anomalies, malware signatures), user reports via abuse@crawlux.com and partner-reported issues from upstream providers.

  2. Investigation
    Reports are reviewed within 5 business days. Severe violations (illegal content, malware, fraud) are investigated within 24 hours. The account holder is contacted unless investigation requires it to remain silent.

  3. Action
    Action determined by the severity table above. The account holder receives an email explaining the violation, the action taken, the duration if applicable and the appeal path.

  4. Appeal
    Every action can be appealed within 30 days via legal@crawlux.com. Appeals are reviewed by a different person from the original investigator. Decisions returned within 10 business days.

Reporting abuse

If you encounter abuse of the Crawlux service or believe the service is being used to harm someone, report it. Reports are taken seriously and investigated within 5 business days.

Confidential reports are protected as feasible. Where the violation involves harm to identifiable individuals, reports may be forwarded to relevant authorities even if the reporter requested confidentiality. Reports made in bad faith (knowingly false) may themselves constitute a violation.